Privacy Policy

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This policy applies to all services and treatments provided by Skin Avenue Collective.

General

We comply with the Australian Consumer Law (ACL) and offer refunds, repairs, and replacements only in accordance with the ACL and the terms outlined in this policy.

Cosmetic injectable services—including anti-wrinkle, dermal fillers, fat-dissolving treatments, and any other TGA-regulated prescription treatments—are not eligible for refunds once administered.

Each client’s body metabolises and responds to wrinkle relaxers (e.g. anti-wrinkle treatments such as Botox or Dysport), fillers, or fat-dissolving agents (e.g. Kybella) differently. Risks such as ptosis (drooping), asymmetry, raised or lowered muscle activity, bruising, swelling, redness, tenderness, and vascular occlusion are discussed with clients prior to treatment and form part of the informed consent process.

Adverse reactions, including allergic responses, while rare, are a known risk and do not qualify for a refund of treatment fees. In such cases, appropriate medical support will be provided.

By proceeding with treatment, clients confirm that they:

• Understand and accept the risks associated with aesthetic injectable treatments.
• Have realistic expectations of outcomes.
• Acknowledge that all medications are administered by a qualified and certified healthcare provider under medical direction.
   

Cosmetic injectables, including off-label uses, are provided in accordance with client concerns and practitioner recommendations at the time of consultation.

Australian Consumer Law

The ACL provides consumer guarantees that protect your rights when purchasing services. Skin Avenue Collective strictly adheres to the ACL.

In the rare instance that a product or service is faulty (not due to known side effects or expected results), you may be eligible for a refund, redelivery of the service, or a replacement, as outlined by the ACL.

Further information on the ACL can be found at the Australian Competition & Consumer Commission (ACCC) website.

Change of Mind

We do not offer refunds on:

• Prepaid treatment packages
• Services already performed
• Skincare products
• Gift vouchers or memberships
• Changes in personal circumstances, including moving interstate
   

We also do not provide refunds for change of mind or dissatisfaction due to unrealistic expectations. We take care to thoroughly explain treatment outcomes and limitations prior to each procedure, and all clients have an opportunity to ask questions and decide whether to proceed.

While we use clinically backed procedures and products, results vary based on individual response and cannot be guaranteed.

Non-Transferable

Treatments, services, packages, and memberships are non-transferable to other individuals or clinics.

Response Time

All refund or service redelivery requests will be processed within 7–10 business days of receiving the request and supporting documentation.

Refund Payments

Refunds, where approved, will be processed:

• Using the original payment method
• To the same account or credit card used for the original transaction
   

Proof of purchase is required. You may also be asked to provide identification.

Refunds are not available for services already rendered.

Cancellations

We require a minimum of 48 hours’ notice to cancel or reschedule any appointment.
Late cancellations and no-shows may result in forfeiture of prepaid services or a cancellation fee.

Contact Us

If you have questions regarding this policy or wish to speak with us regarding a refund, replacement, or service concern, please reach out to us:

📧 admin@skinaveco.com.au
📞 0421 428 428

Let me know if you’d like me to add a late cancellation fee policy or link this up to your consent forms or terms & conditions. Happy to format this into a PDF for clinic use too.