Privacy Policy

Introduction

At Skin Avenue Collective, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our services.

By using our website, you agree to the terms of this policy. If you have any questions or concerns, please contact us at admin@skinaveco.com.au.

Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

1. Automatically Collected Information (Device Data)

• We gather certain details about your device and browsing activity, including:
• Your IP address, browser type, and operating system
• Pages visited and time spent on our site
• Referral sources, such as search engines or external websites
• Cookies and tracking technologies to enhance user experience

2. Information You Provide (Personal Data)

• When making a purchase or contacting us, you may provide:
• Your name, email address, and phone number
• Billing and shipping addresses
• Payment details (processed securely through third-party providers)
• We use this data to process transactions, provide customer support, and personalize your experience with our services.

How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfill orders (including payments and confirmations)
• To communicate with you about appointments, offers, or inquiries
• To enhance website functionality through analytics and performance tracking
• To detect and prevent fraud or security threats
• To comply with legal and regulatory obligations
• We do not sell your personal information.

Sharing Your Information

We may share your data with trusted third parties who assist in operating our website and business, including:

Payment processors for secure transactions

Marketing and analytics providers (such as Google Analytics) to improve user experience

Legal or regulatory authorities, if required by law

These parties are obligated to protect your information and use it only for specified purposes.

Cookies & Tracking Technologies

Our site uses cookies to improve functionality and personalize content. You can adjust cookie preferences in your browser settings.

To learn more about cookies, visit www.allaboutcookies.org.

Your Privacy Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications at any time
• Disable tracking via browser settings (please note this may affect site functionality)
• Data Retention

We retain your information only as long as necessary for business, legal, or compliance purposes. If you wish to have your data removed, please contact us.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Us

For questions about this policy or your personal data, please contact:

Skin Avenue Collective

admin@skinaveco.com.au

This policy applies to all services and treatments provided by Skin Avenue Collective.

General

We comply with the Australian Consumer Law (ACL) and offer refunds, repairs, and replacements only in accordance with the ACL and the terms outlined in this policy.

Cosmetic injectable services—including anti-wrinkle, dermal fillers, fat-dissolving treatments, and any other TGA-regulated prescription treatments—are not eligible for refunds once administered.

Each client’s body metabolises and responds to wrinkle relaxers (e.g. anti-wrinkle treatments such as Botox or Dysport), fillers, or fat-dissolving agents (e.g. Kybella) differently. Risks such as ptosis (drooping), asymmetry, raised or lowered muscle activity, bruising, swelling, redness, tenderness, and vascular occlusion are discussed with clients prior to treatment and form part of the informed consent process.

Adverse reactions, including allergic responses, while rare, are a known risk and do not qualify for a refund of treatment fees. In such cases, appropriate medical support will be provided.

By proceeding with treatment, clients confirm that they:

• Understand and accept the risks associated with aesthetic injectable treatments.
• Have realistic expectations of outcomes.
• Acknowledge that all medications are administered by a qualified and certified healthcare provider under medical direction.
   

Cosmetic injectables, including off-label uses, are provided in accordance with client concerns and practitioner recommendations at the time of consultation.

Australian Consumer Law

The ACL provides consumer guarantees that protect your rights when purchasing services. Skin Avenue Collective strictly adheres to the ACL.

In the rare instance that a product or service is faulty (not due to known side effects or expected results), you may be eligible for a refund, redelivery of the service, or a replacement, as outlined by the ACL.

Further information on the ACL can be found at the Australian Competition & Consumer Commission (ACCC) website.

Change of Mind

We do not offer refunds on:

• Prepaid treatment packages
• Services already performed
• Skincare products
• Gift vouchers or memberships
• Changes in personal circumstances, including moving interstate
   

We also do not provide refunds for change of mind or dissatisfaction due to unrealistic expectations. We take care to thoroughly explain treatment outcomes and limitations prior to each procedure, and all clients have an opportunity to ask questions and decide whether to proceed.

While we use clinically backed procedures and products, results vary based on individual response and cannot be guaranteed.

Non-Transferable

Treatments, services, packages, and memberships are non-transferable to other individuals or clinics.

Response Time

All refund or service redelivery requests will be processed within 7–10 business days of receiving the request and supporting documentation.

Refund Payments

Refunds, where approved, will be processed:

• Using the original payment method
• To the same account or credit card used for the original transaction
   

Proof of purchase is required. You may also be asked to provide identification.

Refunds are not available for services already rendered.

Cancellations

We require a minimum of 48 hours’ notice to cancel or reschedule any appointment.
Late cancellations and no-shows may result in forfeiture of prepaid services or a cancellation fee.

Contact Us

If you have questions regarding this policy or wish to speak with us regarding a refund, replacement, or service concern, please reach out to us:

📧 admin@skinaveco.com.au
📞 0421 428 428

Let me know if you’d like me to add a late cancellation fee policy or link this up to your consent forms or terms & conditions. Happy to format this into a PDF for clinic use too.